Job Title: Network Operations Center (NOC) Lead Offshore Support

Location: Hyderabad (Offshore Center) + On call
Shift: 24/7 Rotational Shifts (Including Nights/Weekends)
Certifications Required: CompTIA Network, ITIL v3/v4

Experience: 8+ years in NOC/IT operations, with 3+ years in leadership

Key Responsibilities:

1. Team Leadership & Supervision:
- Lead a team of NOC Engineers for 24/7 offshore monitoring and incident management.
- Mentor engineers, conduct training, and ensure adherence to SLAs.

- Incident & Problem Management:

- Act as escalation point for critical outages (P1/P2 incidents).
- Coordinate with onshore teams/vendors for RCA and resolution.

- Process Compliance:

- Enforce ITIL-based workflows (Incident, Change, Problem Mgmt.).




- Ensure compliance with CompTIA security/network standards.

- Reporting & Metrics:

- Generate daily/weekly reports on uptime, MTTR, and incident trends.
- Drive continuous improvement in NOC operations.

Skills & Qualifications:

- Technical:
- Expertise in network monitoring tools (SolarWinds, Nagios, PRTG).
- Solid knowledge of TCP/IP, VPN, Firewalls, and cloud networks (AWS/Azure).

- Soft Skills:

- Excellent communication (English fluency for global stakeholders).
- Decision-making under pressure.

📌 Network Operations Center (NOC) Lead (Telangana)
🏢 ACI Global Business Services
📍 Telangana