Role & responsibilities

- Technical Support/ assistance to clients for our in house Singapore HRMS product
- Handling client calls and assisting them with their queries
- Troubleshooting and giving clients a pleasant experience
- Responsible in completing the day to day tasks
- Build rapport with clients
- Gather feedback from clients
- Interpret, build upon, and comply with clients quality assurance standards
- Document quality assurance activities with internal reporting and audits
- Ensure achievement of Key KPIs on a consistent basis
- Should be able to process high volumes, when required

Requirements & Desired Skills:

- Maintain composure and a positive attitude during difficult situations
- Need to be detail oriented and organised
- Ability to work in a fast-paced environment
- Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player




- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Strong verbal and written communication skills; be able to communicate in a transparent, constructive, and professional manner
- Capable of delivering comprehensive product training sessions to clients.
- Proficient in conducting client meetings to address product-related queries and provide expert guidance

Preferred candidate profile

- Min of 4+ years of experience in Technical Support.

Perks and benefits

Work Timings: 7AM to 4PM IST (Fixed)

Working Days: Monday to Friday

Work Locations: Hyderabad, Hitech City

Notice Period: Immediate to 30 days max (Preferred)

📌 Customer Support Engineer, 4-6 Yrs Exp, Hyderabad, Singapore Product (Telangana)
🏢 EB Technologies
📍 Telangana