Key Responsibilities (Motor)

- Assess and adjudicate warranty claims as per program guidelines.
- Review service reports, repair estimates, inspection findings, and supporting documents.
- Conduct field, virtual, or desk-based inspections/validations where required.
- Identify claim discrepancies, non-covered failures, misuse, and potential fraud.
- Coordinate with dealers, service centers, workshops, and authorized service partners for claim resolution.
- Support onboarding, audit, and performance monitoring of network partners.
- Ensure compliance with TATs, SLAs, and warranty program requirements.
- Maintain claim records, prepare MIS reports, and support process improvement initiatives.

Key Responsibilities (Non Motor – ADLD/White Goods)

- Assess and adjudicate Mobile/ White positive break down/damage claims as per program guidelines.
- Review service reports, repair estimates, inspection findings, and supporting documents.
- Conduct field, virtual, or desk-based inspections/validations where required.
- Identify claim discrepancies, non-covered failures, misuse, and potential fraud.
- Coordinate with customers, dealers, service providers, and authorized service partners for claim resolution.
- Support onboarding, audit, and performance monitoring of network partners.
- Ensure compliance with TATs, SLAs,



and warranty program requirements.
- Maintain claim records, prepare MIS reports, and support process improvement initiatives.
- Hands on experience in mobile/white good repairs or field services will be added advantage.

Qualifications & Experience

- Diploma/Degree in Engineering, Automobile, Mechanical, Electrical, Electronics, Mechatronics, or related disciplines.
- Minimum 2 years of experience in Warranty Claims, Service Operations, Technical Support, Consumer Durable After-Sales, Motor Claims, or Extended Warranty programs.
- Experience with OEMs, Service Centers, Warranty Administrators, Insurance Companies, or Consumer Durable/Mobiles Brands preferred.

Key Skills

- Understanding of product diagnostics, repair processes, and warranty administration.
- Claims assessment, investigation, and decision-making.
- Service network and partner management.
- Strong analytical, communication, and problem-solving skills.
- Proficiency in MS Excel, Outlook, and claim management systems.

Other Requirements

- Willingness to travel as required for inspections and partner visits.
- Valid driving licence preferred.
- Ability to work independently and manage field-based assignments.

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📌 Senior Executive – Warranty Claims & Network Operations (Bihar)
🏢 Bajaj General Insurance
📍 Bihar