Description

The Lead Support Engineer D365 Finance Operations (D365FO) is responsible for end-to-end production support, stability, and continuous improvement of D365FO with a solid focus on Advanced Warehouse Management (WMS)

This role provides technical leadership for L3/L4 support, owns complex incident resolution, drives root cause analysis (RCA), supports controlled X++ customizations, and ensures system reliability across Finance, Inventory, and Warehouse operations

The role works closely with business users, functional consultants, developers, DevOps, and vendors to ensure high availability, performance, and operational excellence of the D365FO platform

What you ll do as the Lead Support Engineer D365 Finance Operations:

The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

1

Production Support Incident Management (Primary Focus)

- Act as L3/L4 escalation point for complex D365FO production issues across:
- Finance (GL, AP, AR, Cash Bank)
- Inventory Management
- Advanced Warehouse Management (WMS Mobile)

- Lead troubleshooting of:

- Warehouse execution issues (picking, packing, wave processing, mobile device flows)
- Batch job failures
- Integration failures
- Performance and data consistency issues

- Own incident resolution, service restoration, and business communication

- Perform Root Cause Analysis (RCA) and drive preventive actions to eliminate recurring issues

2

Advanced WMS Support Ownership

- Provide deep technical and process-level support for:
- WMS configuration impacts
- Work templates, location directives, wave processing
- Warehouse mobile device framework

- Support warehouse-centric integrations (RF, external WMS, 3PL interfaces)





- Partner with business and functional teams during peak operations and warehouse-critical incidents

3

X++ Development Minor Enhancements

- Investigate and troubleshoot to support X++ customizations primarily for:
- Bug fixes
- Production hotfixes

- Follow extension-based development and Microsoft best practices

- Perform impact analysis, code reviews, and regression validation before release

- Ensure code quality, performance optimization, and secure coding standards

4

Integrations Data Interfaces Support

- Support and troubleshoot integrations using:
- OData
- REST APIs
- WCF / AIF
- Data Entities

- Monitor integration failures, error handling, retries, and logging

- Use tools such as Postman and SoapUI for validation and debugging

- Support near real-time and batch-based integration scenarios

5

System Administration Operational Readiness

- Monitor and support:
- Batch job execution
- System health across environments
- Deployment validation post-releases

- Coordinate with DevOps for:

- Build deployment failures
- Hotfix deployments
- Release readiness and rollback planning

- Maintain operational SOPs, runbooks, and knowledge base articles

6

Data, Reporting SQL Support

- Support:
- SSRS reports (failure analysis, performance tuning)
- Data Entities used for reporting, integrations, and data extracts

- Perform controlled SQL analysis for:

- Production issue investigation
- Data validation (non-production fixes only, following governance)

- Support BYOD / ADLS scenarios for downstream reporting

7

Security, Compliance Governance

- Support D365FO security:
- Roles, Duties, Privileges

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead Support EngineerFinance & Operations (Telangana)
🏢 Zieo Pharma
📍 Telangana