- Handle outbound calls for assigned accounts (1-90 DPD)
- Educate customers on dues, payment timelines & repayment options
- Ensure daily calling targets and coverage
- Handle conversations with professionalism and empathy
Digital Payment Enablement
- Encourage digital payments (UPI, QR, BBPS, payment links)
- Guide customers for instant payment completion
- Ensure follow-ups for same-day realization
Issue Resolution & Risk Identification
- Identify fraud/discrepancy cases or distress signals
- Support customers with proper reporting channels
- Maintain accurate call records in CRM systems