We are hiring for an urgent opening for the position of Customer Support Executive (International Voice ) with our premier client in Hyderabad. This is a full-time, immediate opportunity for dynamic professionals with excellent communication skills.

Overview

- Position: Customer Support Executive (International Voice/Chat)
- Experience: 8 Months to 2 Years (Minimum 1 Year of experience is highly preferred/mandatory for certain brackets)
- Work Location: Hyderabad (Requires flexibility for Rotational/Night Shifts)
- Employment Type: Full-time, Permanent
- Notice Period: Immediate to 15 days max
- Education: Any Graduate / Intermediate
- Interview Mode: Face-to-Face Interview Drive (From 01st July to 03rd July 2026)

Key Responsibilities

- Customer Interaction: Efficiently handle inbound and outbound customer interactions through international voice and chat channels.
- Issue Resolution: Address, resolve, and manage customer inquiries, concerns, and complaints professionally and within specified timelines.
- Quality Assurance: Maintain high-quality service delivery standards to ensure maximum customer satisfaction.
- Process Adherence: Strictly follow established communication scripts, workflow guidelines,



and international compliance standards.
- Data Management: Accurately document all customer interactions, feedback, and updates in the CRM system.
- Escalation Handling: Identify and escalate complex, unresolved issues to the appropriate internal technical or management teams.
- Mandatory Skills & Criteria (Must be Highlighted in Resume)

To be shortlisted, candidates must possess and display the following on their resumes:

- Experience: Proven experience in an International Voice Process (Minimum 8 months to 1+ year mandatory).
- Communication: Exceptional verbal and written English communication skills (neutral accent, clear articulation, and professional email/chat etiquette).
- Shifts: Explicit willingness to work in Rotational and Night Shifts in a 24/7 environment.
- Core Competencies: Strong customer-handling skills, active listening, problem-solving abilities, and conflict resolution.
- Technical Skills: Basic computer proficiency, familiarity with CRM tools, data entry accuracy, and robust multitasking abilities (e.g., talking while typing).

📌 International Voice Process Executive (Telangana)
🏢 Shell Infotech
📍 Telangana