About the Role:

The Team: Our team governs processes and controls to ensure the highest quality customer master data that is trusted, timely, accurate, and consistent. The team consists of highly trained and motivated professionals on our tools, processes, and workflows who strive to deliver superior client experience and includes overseeing every aspect of the data lifecycle: creating, preparing, using, storing, archiving, and deleting data, in accordance with an organizations established data governance principles for promoting data quality and integrity. You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing, and Finance teams to ensure effective data governance reporting and analytics.

The Impact: Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC and Product management teams for key business decisions so making sure we are providing timely and accurate data that is trusted by our users is critical. The Reporting Analytics lead would be required to create business opportunities and solve problems through the analysis of large and complex data sets. Moreover, the ability to critically analyze the data using various approaches and tools that helps to transform raw details into meaningful intelligence would play a critical role in solving business problems. Through this opportunity, the individual can provide strategic direction and support in exploring new opportunities through predictive analysis and general insights about the data.

Responsibilities





- Primarily responsible for providing support to the DJI salesforce users ensuring their needs are met promptly and effectively.
- Maintain regular and transparent communication with clients to keep them informed about their case status and any necessary actions they need to take.
- Ability to manage multiple cases simultaneously and prioritize tasks effectively.
- Maintain SLA of 24 hours for providing solutions to the DJI salesforce workforce.
- Maintain quality of work by following well defined procedures of Case Management team.
- Maintain the KPI for the team.
- Ensure all case management activities comply with SOX compliance.
- Working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Coordinate with different functional teams to implement models and monitor outcomes.
- Perform and understand data extraction and analysis from various sources. (Salesforce.com, SOQL, etc.)

What Were Looking For

We are looking for a smart professional who possesses learning aptitude and growth mindset. A result-oriented individual who takes actions to solve business problems, provides analytical insights and is interested in learning the overall processes and data quality strategies. A self-starter who enjoys managing their own time and tasks; Ability to communicate and collaborate with colleagues at all levels of the organization.

Basic Qualifications

- Must have a bachelor degree in a relevant field.

📌 Data Associate, Salesforce Master Data (Telangana)
🏢 S&P Global Market Intelligence
📍 Telangana