- We are looking for a highly skilled and experienced Technical Support Engineer to join our team, focusing on SaaS backup and recovery platforms.
- The ideal candidate will have a strong background in PowerShell, Microsoft 365 administration, cloud security, and data protection.
Roles and Responsibility
- Provide technical support for SaaS backup and recovery platforms.
- Troubleshoot and resolve complex technical issues related to SaaS backup and recovery.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain documentation of technical procedures and solutions.
- Stay up-to-date with the latest trends and technologies in SaaS backup and recovery.
- Participate in training and knowledge-sharing sessions to enhance team capabilities.
Job Requirements
- Strong understanding of SaaS backup and recovery principles and practices.
- Proficiency in PowerShell, Microsoft 365 administration, cloud security, and data protection.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a rapid-paced environment and prioritize tasks.
- Strong communication and collaboration skills.
- Experience with technical support tools and software.