The Documentation Management Support Specialist identifies and index documents. Provides document support by monitoring and processes electronic mail for Customer Service and Loan Resolution Departments.
Job Requirements
Education
- Bachelor s Degree in finance preferred.
Relevant Experience
- One to two years Mortgage Servicing experience preferred.
- Overall experience of 2 to 4 years.
Technical Know-how/Tools used
- To perform this job successfully, the candidate should have strong knowledge of Microsoft Office (Word, Excel, Outlook) and Internal Software.
Behavioural Skills
- Adaptability - Adapts to changes in the work workplace. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.
- Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
- Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.
- Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
- Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction.
Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.
- Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.
Roles Responsibilities
Operational Excellence
Ensures that correspondence, faxes, and emails are identified and processed within 24 hours of receipt. Enters task tracking codes in the servicing system for each mail type.
Stakeholder Management
Liaise with the operations team, vendor management team, and auditors to resolve any exception, as and when required Communicate with US team members and local leaders to resolve issues and maintain a smooth flow of processes
Governance Compliance
Establish proper records, approvals, documentation, and audit trails for all transactions Ensure adherence to the implementation of effective governance, compliance, and risk management frameworks Manage issues to mitigate impact and risk by early detection of risk items active team involvement
Key Result Areas
Processes incoming emails within 24 hours of receipt. Indexing and incoming documentation accurately.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.