About Us:
FlexM is an award-winning FinTech company recognized as ASEAN s Most Cutting-edge FinTech by the Monetary Authority of Singapore (MAS). With regulatory licenses from MAS Singapore and FINTRAC Canada, we are committed to delivering compliant, cutting-edge financial solutions. We provide a comprehensive suite of fintech products that empower businesses with seamless financial integrations:
FlexPay A next-gen e-payment ecosystem with multi-currency wallets, digitalvpayments, loyalty programs and merchant acquisition solution.
FlexPay Business A corporate payment platform streamlining multi-currency vaccounts, global transactions, and automated payroll processing.
FlexRemit A real-time, multi-currency cross-border remittance backend solution with built-in compliance tools.
FlexComply An AI-powered RegTech solution for AML compliance, purpose-built for banks, fintechs, NBFCs, and regulated financial entities. It streamlines KYC/KYB onboarding, transaction monitoring, risk profiling, real-time screening, periodic reviews, and automated regulatory reporting, offering a unified 360 compliance management system.
FlexMerchants It serves as a unified merchant management system built to manage payments, payouts, collections, and settlements effortlessly.

Role Overview:
As an L2 FinTech Technical Operations Engineer, you will be the backbone of our financial technology ecosystem. Acting as the critical bridge between support, core engineering, and vendor teams, you will troubleshoot complex application issues, manage production incidents, and ensure uninterrupted operations for our high-stakes financial applications

1. Incident Management & Troubleshooting

- Triage, diagnose, and resolve escalated incidents from Clients within strict Service Level Agreements (SLAs).
- Execute in-depth log analysis (using Splunk, ELK, or Datadog)



to identify root causes of application errors, API failures, or transaction drops.
- Perform root cause analysis (RCA) and implement temporary workarounds or permanent technical fixes.
- Manage high-severity (Sev1/Sev2) incidents affecting production environments and communicate effectively with stakeholders.

2. System Operations & Maintenance

- Monitor application health, system capacity, and availability, proactively preventing performance bottlenecks.
- Manage deployment coordination, patches, and hotfixes in production and staging environments.
- Handle end-of-day (EOD) batch processing, reconciliation activities, and ledger balancing specific to FinTech workflows.

3. Database & API Management

- Write complex SQL queries for data extraction, troubleshooting transaction discrepancies, and backend debugging.
- Troubleshoot RESTful and SOAP APIs using tools like Postman and cURL

4. Compliance, Audit, & Documentation

- Maintain and update technical playbooks, standard operating procedures (SOPs), and architecture documentation

5. Predictive Incident Management
AI-powered observability platforms predict system bottlenecks such as CPU spikes, memory leaks, or payment delays before they cause outages or transaction failures.

6. Intelligent Ticketing & Support
AI chatbots and copilots triage, summarize, and auto-resolve tier-1 user and system-generated incidents, allowing engineers to focus on critical infrastructure tasks.

7. Observability & APM




AI-driven platforms like Dynatrace and Datadog or any other similer toos provide automated anomaly detection and predictive scaling for cloud operations.

8. AI-Assisted ITSM
Tools like Zendesk or other tools AI integrate with ticketing systems to route incidents, flag high-risk customer interactions, and speed up L2 support escalations"

Technical Requirements & Qualifications

- Education: Bachelors degree in Computer Science, IT, or a related financial/technical field.
- Experience: 2+ years of experience in FinTech, banking, or large-scale transactional application support.
- SQL & Database: Strong RDBMS skills; proficiency in writing complex queries across databases like PostgreSQL, MySQL, or MS SQL Server.
- Monitoring & Observability: Hands-on experience with log analysis tools (Splunk, ELK, Datadog, or Dynatrace).
- Scripting/OS: Working knowledge of Linux/Unix environments and proficiency in basic scripting (Bash, Python) for automation.
- Networking/Cloud: Basic understanding of cloud infrastructure (AWS, Azure, or GCP) and core networking concepts (HTTP, DNS, TLS).
- Tools: Proficiency with IT Service Management (ITSM) tools (Jira, ServiceNow, PagerDuty).

Professional Attributes

- Critical Thinking: Demonstrated problem-solving capabilities paired with a high degree of precision.
- Interpersonal Skills: Superior command of spoken and written language, with the talent for translating technical jargon for diverse audiences.
- Resilience: Proven capacity to maintain composure and efficiency during critical system failures and high-pressure scenarios.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Tech Ops Engineer (India)
🏢 Flexm
📍 India