Were on the lookout for Service Desk expertise (1-4 year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Service Desk - Senior Process Executive & Process Specialist
Location: Mysore
Work Mode: Work from Office
Shifts: 24x7 rotational shifts
Experience:1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)
Your Mission:
- Provide remote support for laptops, desktops, LAN issues, and applications, OS issues (Windows), Office 365 (Outlook, Teams, OneDrive) VPN, network connectivity, printers. Enterprise applications and access issues
- Troubleshoot across platforms Windows.
- Able to handle complex tickets/issues, SLA Compliance & Process Compliance.
- Customer Interaction Escalation management & Able to handle complex issues and escalations.
- Knowledge Management- Ability to evaluate Knowledge articles and contribute for enrichment & Process Re-engineering.
What You Need to Bring
- Excellent communication skills (written & verbal English)
- Willingness to work in 24x7 rotational shifts
- Any Full time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any Service Desk expertise
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
- Come build your career with Infosys BPM. Let's grow, together.
We can't wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd. Human Resources | INFY HR
www.infosysbpm.com
Mysore/Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
📌 Infosys BPM is Hiring For Service Desk - Mysore (Karnataka)
🏢 Infosys BPM
📍 Karnataka
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