Role & responsibilities

- System Administration: Manage user access, roles, personas, and security settings within Encompass 360, including vendor account management and permissions configuration
- Workflow and Automation: Design, implement, and maintain input forms, business rules, field triggers, milestone templates, and automated workflows to streamline loan processing
- Integration Management: Develop and maintain integrations with third-party systems, including pricing engines, document providers, and TPO Connect, using REST/SOAP APIs and Encompass SDK
- Compliance and Reporting: Monitor system compliance for TRID, HOEPA, Fair Lending, and other regulatory requirements; generate audit reports, pipeline views, and dashboards
- Project Support: Participate in system upgrades, testing, change management, and documentation; troubleshoot and resolve user issues; act as a liaison between operations, IT, and vendors
- Training and Support: Provide helpdesk support, user training, and create SOP documentation to ensure effective system use

Preferred candidate profile

Required Qualifications and Skills

- Experience: Typically 5+ years of Encompass administration experience,



with hands-on expertise in configuring and customizing the LOS
- Education: Bachelors degree preferred; high school diploma or equivalent may be acceptable in some roles
- Technical Skills: Proficiency in building input forms, business rules, dashboards, and reports; familiarity with third-party integrations such as Consumer Connect, Optimal Blue, eClosings, and plugins
- Industry Knowledge: In-depth understanding of the mortgage industry, loan origination lifecycle, and real estate lending regulations
- Certifications: Encompass Administrator Certification is often required; web experience and JIRA knowledge are a plus
- Soft Skills: Strong problem-solving, analytical, and organizational skills; effective verbal and written communication; ability to work under pressure and in a quick-paced environment

Desired Attributes

- Team player with flexibility and adaptability to changing environments.
- Ability to prioritize tasks, meet deadlines, and maintain professional relationships.
- Demonstrated success in implementing system enhancements and process improvements.

📌 Encompass Administrator (Puducherry)
🏢 rencata
📍 Puducherry