About the opportunity

In the role of an Accounts Receivable & Collections Analyst, you will be instrumental to our financial operations by managing and optimizing the accounts receivable process.

This position involves overseeing collections across a global portfolio to maintain its credit quality. You will also be responsible for delivering timely internal reporting and analysis on debtor balances, cash collections, and bad debts, while sustaining skilled communication with customers.

A day in the life

- Contact customers (agencies, publishers and brand clients) by telephone, email and letter to encourage collection in assigned portfolio
- Maintain positive relationship with our customers by providing excellent service
- Maintain notes on follow up and contact within NetSuite (our ERP system) and Salesforce (CRM)
- Handle cases and Financial Requests relating to customers AR position via Salesforce
- Send monthly statements to customers
- Reduce DSO and bad debt expense of assigned portfolio
- Communication to Sales and Account Managers on status of their accounts
- Support daily cash applications in NetSuite and investigate unallocated cash receipts to customer accounts
- Issue reminder and legal notices to customers based on the Credit Control policy
- Collaborate with Internal Sales, AMs, Finance, Legal and billing teams in order to resolve discrepancies in a timely manner
- Monitor and report on potential bad debts




- Determine when accounts should be sent to outside collection agency when all efforts have been exhausted
- Monthly reporting metrics on performance of portfolio
- To assist in setting credit limits for new and existing customers where needed
- Assist with customer credit card matters such as cc charges, refunds, chargebacks
- Other ad-hoc projects

What you ll bring

- Minimum 6 years experience in an Accounts Receivable / Collections role
- Ability to adjust priorities quickly under pressure to meet deadlines
- Flexibility within a constantly changing environment
- Exceptional interpersonal skills
- Excellent verbal and written communication skills
- Ability to cooperate and collaborate effectively with team members
- Proven results in reducing debtor days
- Effective communication skills
- Proactive attitude ability to take initiative to get things done
- Possess strong Microsoft Excel and IT skills
- Be motivated with an eye for process improvement
- Experience working with international companies
- Experience of working with advertising/marketing agencies would be preferable

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Accounts Receivable and Collections Analyst (Haryana)
🏢 Outbrain Solutions
📍 Haryana