We are looking for enthusiastic and customer-focused Service Associates to join our Voice of Customer (VOC) team. The role involves interacting with customers, understanding their feedback, resolving service-related concerns, and ensuring an excellent customer experience. Freshers with strong communication skills are encouraged to apply.
Key Responsibilities
- Handle inbound interactions professionally.
- Resolve customer queries and service-related issues within defined timelines.
- Escalate complex issues to the appropriate teams when required.
- Maintain high standards of customer satisfaction and service quality.
- Update customer interactions in the CRM/system accurately.
- Follow company processes, quality guidelines, and compliance requirements.
Eligibility
- Minimum qualification: Graduate/Undergraduate (as per company policy).
- Freshers and experienced candidates are welcome to apply.
- Experience in customer service, call center, or VOC will be an added advantage.
Mandatory Skills
- Excellent communication skills in Hindi and English (mandatory).
- Proficiency in one regional language (mandatory):
- Kannada
- Tamil
- Malayalam
- Good listening, interpersonal, and problem-solving skills.
- Basic computer knowledge and typing skills.
- Customer-centric approach with a positive attitude.
Preferred Candidate Profile
- Ability to work in a fast-paced environment.
- Willingness to work in rotational shifts (if applicable).
- Robust teamwork and adaptability.
Employment Type
Full-time
Apply Now! Freshers and experienced candidates with the required language proficiency are encouraged to apply.
📌 Service Associate (Haryana)
🏢 USHA International
📍 Haryana
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