This is a Technical Support Specialist role supporting customers in the US and Canada through an international voice process.
Key Responsibilities
- Provide technical/software support to customers over calls.
- Understand customer issues and resolve them in real time.
- Handle customer requests, complaints, and escalations professionally.
- Deliver excellent customer service while maintaining high satisfaction.
- Work in rotational shifts.
- Interact confidently with international clients.
Required Skills
- 2+ years of experience in technical support.
- Excellent verbal and written English communication.
- Solid troubleshooting and problem-solving skills.
- Customer handling and conflict resolution.
- Experience in voice support/calling processes.
- Good organizational and time management skills.
- Proactive approach to resolving issues.
skills or experiences, include keywords such as:
- Technical Support
- Software Troubleshooting
- International Voice Process
- Customer Support
- Client Handling
- Ticket Resolution
- Incident Management
- Remote Troubleshooting
- Team Leadership (if applicable)
- Escalation Management
- Communication Skills
- Customer Satisfaction (CSAT)