RPA Managed Services Lead (UiPath)

Job Title: RPA Managed Services Lead - UiPath
Location: Mohali / Bangalore / Vizag / Nashik

About the Role

We are seeking a RPA Managed Services Lead (UiPath) to oversee and lead automation support operations. This role involves monitoring, maintaining, and optimizing deployed bots, while ensuring proactive and efficient client support with excellent turnaround times (TATs).

The ideal candidate will have robust UiPath expertise and operational excellence, ensuring automations perform smoothly, incidents are resolved quickly, and bot performance is continuously improved. The role also includes client engagement, process understanding, and maximizing ROI on deployed automations.

Key Responsibilities

- Daily Operations & Monitoring: Track bot runs, monitor queues and statuses, and ensure automations run seamlessly.
- Incident & Ticket Management: Handle client support tickets proactively with sharp TATs and high satisfaction.
- Process Understanding & Client Liaison: Understand client business processes and coordinate between stakeholders and technical teams.
- Bot Optimization: Improve bot performance, license usage, and overall resource utilization.
- Infrastructure Awareness: Understand UiPath architecture, orchestrator management, VMs, and license governance.
- Support Leadership: Lead the support team, ensuring high responsiveness, quality, and service excellence.
- Performance Reporting: Deliver regular reports on bot performance, utilization, and improvement opportunities.
- Continuous Improvement: Identify recurring issues, suggest enhancements,



and work with solution teams to improve stability and scalability.

Required Qualifications

- Bachelor s or Master s in Computer Science, IT, Engineering, or related field.
- 7+ years of RPA experience with 3+ years in UiPath-focused support/managed services roles.
- Strong experience in monitoring, troubleshooting, and optimizing existing bots.
- Proven client-facing experience with SLA management and proactive support delivery.

Technical Skills

- Strong UiPath expertise: orchestrator, queues, unattended bots, scheduling.
- Deep understanding of UiPath infrastructure: VMs, license utilization, architecture.
- Knowledge of exception handling, logging, and stability best practices.
- Familiarity with SQL, APIs, and integrations (preferred).
- Experience supporting enterprise RPA environments (required).

Leadership & Soft Skills

- Highly vigilant, proactive, and client-centric mindset.
- Strong problem-solving skills with the ability to act under pressure.
- Excellent communication and relationship-building skills.
- Ability to mentor and guide support analysts.
- Strong organizational and reporting skills with attention to detail.

Ideal Candidate

Someone with strong UiPath technical experience who has grown into a support leadership role. If you are passionate about seamless automation performance, proactive client support, and continuous improvement this role is a perfect fit.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 RPA Managed Services Lead (UiPath) (Karnataka)
🏢 Selligence Solutions
📍 Karnataka