Educational Requirements

Bachelor of Engineering, Bachelor Of Technology, Master Of Engineering, Master Of Technology, Master Of Comp. Applications

Service Line

Engineering Services

Responsibilities

- Provide L2 and L3 support for Teams workloads such as Chat Meetings and Calling
- Perform advanced troubleshooting using logs and traces
- Conduct root cause analysis and implement fixes
- Troubleshoot calling audio video and connectivity issues
- Work with cross functional teams
- Team Usage Reporting
- Analyze SIP RTP ICE protocols

Technical and Professional Requirements:

Microsoft Teams architecture and Licensing knowledge

VoIP protocols including SIP and RTP, Direct Routing, Operator Connect, Voice route, Dial plan, PSTN usages

Networking fundamentals such as TCP IP DNS QoS





Log analysis and troubleshooting tools

CQD-strong knowledge on troubleshooting call quality issues.

Hands on experience on Teams features- Auto attendant and Call queue. Knowledge of Teams Admin center, PMP, PowerShell commands, Teams policies

Overview of Entra and Exchange

Preferred Skills:

- Domain->Telecom->PSTN SS7 Protocols
- Foundational->Product Engineering->Product Support->L2
- Foundational->Information Security->Information Forensics->TCP Flow
- Technology->Cloud Platform->Contemporary Workplace Transformation Services->Microsoft Teams

📌 SUPPORT ENGINEER (Karnataka)
🏢 Infosys
📍 Karnataka