What You ll Be Doing

- Build & Deploy Agents : Own the implementation of AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
- Client Engagement: Act as the primary technical partner for customers lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
- Systems Integration: Configure and connect systems using APIs handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
- Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
- Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
- Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
- Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You Bring to the Role

- Bachelor s degree in Computer Science, Engineering, or a related technical field
- 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments,



software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
- Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
- Must have robust hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
- Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
- Programming experience in Python, JavaScript, or similar for scripting and integrations
- Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
- Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
- Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 AI Agent Engineer (Karnataka)
🏢 observe.ai
📍 Karnataka