Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience.
Key Responsibilities:
- Support for People, SGDIR and IGG applications.
- Ensure smooth operations.
- Incident and problem management aligned with ITIL processes
- Monitoring and troubleshooting of the tickets using excel and sql queries
- Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
- Usage of UNITY properly for Incident, Request and Problem Tracking.
- Ability to multitask between various operational activities, along with contributing to needs of the organization.
- Timely Identification and communication of any unresolved issues/gaps/Risks to Lead/Manager with suggestive solutions.
- Effective redesign jobs if required to reduce failures on recurring issues.
- Support and solve problems in Homologation and production setting. Identify root causes for higher issues.
Skill Set Required:
- Strong understanding of ITIL processes
- Proficiency in Informatica
- Experience with Dev Ops
- SQL expertise
- Hands-on with Excel and Macros.
Require 3-7 years relevant experience on application support (L2 Support).
Skills:
- Dev Ops
- Incident Management
- Informatica
- Microsoft SQL Server
- Problem Management
📌 Application Production Support Professional (Karnataka)
🏢 CGI
📍 Karnataka
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