Job Title: Service Delivery Manager - Cybersecurity

Location: Bengaluru

Employment Type: Full Time

Experience Required: 8+ Years

Job Summary

We are seeking for cybersecurity Service Delivery Manager role is part of a major IT transformation, complying with standards and requirements. The role plays a key part in the Sunrise transformation: major change in the target operating model (offshore), steering with local iT in each country the transformation and then ensuring service continuity, technical consistency, support quality, and proper integration of production, security, and documentation requirements in a complex, multi entity and multi contract environment.

Key Responsibilities

1. Cybersecurity Technical Project Management of Sunrise transformation for infrastructure Manage during the due diligence the technical infrastructure assessment, focus on the cybersecurity perimeter: understand the exiting partners involved in the infrastructure security services. Collaborate with the local IT Hosting & Network teams, leadership, business entities and other stakeholders to assess key infrastructure security risks, plan controls and strategic initiatives accordingly, to help ensure organisations risk appetite is met (NIST controls & target rating) Follow up the knowledge transfer with the existing offshore providers to ensure cyber security is properly addressed
2. Infrastructure Cybersecurity Service Delivery for the transformed entities concerned Support the Cyber Security teams in the investigation,



resolution and reporting of critical incidents to help ensure these are managed in a timely and effective manner to help minimize impact to the group Lead the management of the day to day infrastructure security processes managed by the infrastructure teams and third party providers in the areas of: Vulnerability management and network security (firewall management, web filtering, NAC, network intrusion detection, email security, endpoint, and server protection etc.) Information protection (Data Loss Prevention management and key management) Infrastructure Application security (pre and post development control implementation and testing Contribute to Root Cause Analyses (RCA), post mortems, and action plans
3. Delivery quality with external partners Develop a solid, open and proactive working relationship with the outsourced Service Delivery team Be the primary interface between organisations and the infrastructure security service providers and ensure they meet contractually defined Service Level Agreements (e.g : Patching activities , NisT controls, AD assessments, Disaster recovery exercises ) Define and collect metrics / KPIs for the measurement of infrastructure security and periodically report to leadership on events and incidents to help ensure performance is in line with organisations' risk appetite Hold regular governance calls (weekly, monthly, quarterly, as needed) with outsourced providers to monitor and review cyber performance of their contract Challenge the quality of diagnostics, escalations, and resolutions Manage the collection of evidence for compliance reporting : SOC2 reports , ISO27001, ORADAD .. with all 3rd parties




4. Support Enablement & Excellence Support the Infrastructure teams in all Infrastructure Security matters to ensure compliance Contribute to the formalization of: Technical procedures Operational runbooks Knowledge Base content Promote skill development and autonomy within support teams Identify weaknesses and recurring incidents Propose and lead improvement initiatives Contribute to the evolution of Production and Support standards

Technical Skills

Good understanding & knowledge of Infrastructure security, including Windows Client & Server technologies, Virtualisation technologies, Networking, Patch/ Vulnerability management and Business Continuity / Disaster Recovery

Very strong knowledge of ITIL processes and their operational application

Ability to understand complex environments and architectures

Will have proven track record of working with external service providers and building strong relationships with them

Professional qualification in Project Management and/or 3 years demonstrated work experience

Experience in managing, executing, and improving IT controls

English (Fluent, verbally and written)

Posture & Soft Skills

High level of autonomy

Strong Customer and Service Management Mindset

Natural technical leadership

Problem solving & analysis

Strong Communication

Planning, Coordinating & Organizing

Strong ability to manage pressure and critical situations

This is a cross functional Security reference role, accountable for the management of cybersecurity across all stack of it infrastructure

Skills:

- Communication
- Cybersec. Incident Remediation
- Delivery management
- Infrastructure
- Service Level Management (SLM)

📌 Service Delivery Manager - Cybersecurity (Karnataka)
🏢 CGI
📍 Karnataka