Job Title: SSE-O365

Position: SSE-O365

Experience: 10 - 12Years

Category: IT

Main location: Bangalore

Employment Type: Full Time

Your future duties and responsibilities:

- Provide L3 support for Microsoft 365 services.
- Troubleshoot complex issues related to Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Entra ID (Azure AD), Microsoft Intune.
- Manage mail flow, connectors, transport rules, and mailbox migrations.
- Support hybrid environments (Exchange Hybrid, AAD Connect).
- Handle critical P1/P2 incidents.
- Perform Root Cause Analysis (RCA) and create post-incident reports.
- Work with Microsoft Support for product-related issues.
- Drive problem management and preventive actions.
- Conditional Access Policies
- MFA
- SSO
- Identity Governance




- Monitor and respond to security incidents.
- Implement Microsoft Defender and security best practices.
- Develop automation using PowerShell.
- Create scripts for administration, reporting, and monitoring.
- Improve operational efficiency through process automation.
- Provide technical guidance to L1/L2 teams.
- Participate in change, release, and capacity management.
- Prepare technical documentation, SOPs, and knowledge articles.

Skills:

- Azure Active Directory
- English
- Ent Repository (GPO, AD, LDAP)
- Exchange Server
- Technical Analysis
- Transformation Consulting

📌 SSE-Professional (Karnataka)
🏢 CGI
📍 Karnataka