AMS EMM - L3 Support

Must have skills

- Minimum 5+ Years of Experience in IT industry with excellent hands-on experience on Omnissa Workspace One Unified Endpoint Management (UEM) for managing iOS & Android mobile devices.
- Good knowledge of iOS & Android OS ecosystem and MDM (Mobile Devices Management) features.
- Candidate should be able to own and manage Workspace One tool with more than 80K mobile devices users including admin tasks like maintaining users, policies, profiles, apps, configs and rules.
- Good working experience in IT Infra services like networks/firewalls, vulnerabilities, certificates, active directory, scripting (shell scripting) etc.
- Having experience in managing Apple Business Manager, Microsoft Intune App and App Connect for individual applications.
- Ensure the systems are updated and secure by implementing necessary changes using ITSM processes that include patching, upgrades, testing.
- Maintain an up-to-date list in the workspace one tool including tasks like add new users/devices, delete the leavers, housekeeping etc.
- Ensure High availability of the system proactively and restore any disruption to services caused due to an incident within the defined SLA's and KPIs.
- Work on continuously improving the service and ensuring to follow appropriate problem management techniques and work on permanent fixes based on the RCAs.




- Having positive exposure to work with third party vendors/ service providers to ensure minimum impact on the infrastructure
- Establish and maintain relationships with internal business users and external providers.
- Good experience with ITSM tools like ServiceNow and very positive with following best practises in ITIL
- Candidate must have excellent communication skills and be a strong team player.
- Flexible with Multiple one-week on-call shifts distributed across the year.
- Keep current with industry regulations and emerging technologies.

Requirements

- Tertiary- or university degree in IT, Business and Information Systems Engineering or work experience.
- Solid know-how and experience in basic infrastructure, client/server technologies, databases, webservices, Windows Services, Azure Cloud and IT Security.
- Working knowledge in Linux Commands.
- Valuable experience with working on monitoring tools like Grafana, New Relic etc.
- Very good analytical and problem-solving skills.
- Right mindset to learn and understand how interfaces are working
- Fluent in English, German is an advantage.
- Flexible, able to work independently and under pressure.
- Good to have Omnissa Certified administrator and Omnissa Certified administrator - Workspace One ions.
- Team member should be able to work during Central European time (CET) hours.
- Good to have ITIL V3 or V4 foundation certifications.

📌 Support Engineer (Karnataka)
🏢 PERSOL
📍 Karnataka