Role & responsibilities

NOC Operations Management

- Lead and manage 24x7 NOC operations to ensure continuous monitoring of infrastructure, networks, and systems.
- Oversee monitoring of servers, network devices, storage systems, and applications.
- Ensure quick identification, troubleshooting, and resolution of operational incidents.

Team Leadership

- Manage and mentor NOC engineers and shift leads, ensuring operational efficiency and team development.
- Define shift structures, operational processes, and escalation procedures.
- Conduct regular training and performance reviews for NOC team members.

Incident & Escalation Management

- Act as the primary escalation point for critical incidents and outages.
- Ensure timely resolution of incidents and minimize service disruption.
- Lead root cause analysis (RCA) and ensure corrective and preventive actions are implemented.

Data Centre & Infrastructure Oversight

- Monitor and manage data centre infrastructure components, including servers, networking equipment, storage, and virtualization platforms.
- Coordinate with infrastructure, security, and engineering teams to maintain system availability.

SLA & Service Delivery Management

- Ensure adherence to Service Level Agreements (SLA) and operational KPIs.
- Track performance metrics and drive improvements in service delivery.
- Handle escalations related to customer environments and ensure timely communication.

Enterprise Customer Support

- Support enterprise customers and large-scale infrastructure environments.
- Provide regular updates to internal stakeholders and customers during major incidents or outages.

Automation & Process Improvement

- Identify opportunities for automation in monitoring, alerting, and incident response processes.
- Drive continuous improvement initiatives to improve operational efficiency.

Reporting & Compliance





- Prepare operational reports, incident reports, SLA reports, and performance dashboards.
- Ensure compliance with internal policies, operational standards, and security guidelines.

Preferred candidate profile

Required Skills & Qualifications

- 15+ years of total IT experience, with 8+ years in NOC or infrastructure operations.
- Strong experience managing NOC teams and 24x7 operations environments.
- In-depth understanding of data centre infrastructure, networking, and system monitoring tools.
- Experience with incident management, problem management, and escalation frameworks.
- Proven experience handling enterprise customers and critical infrastructure environments.
- Strong knowledge of SLA management and service delivery processes.
- Excellent leadership, communication, and decision-making skills. Robust understanding of network operations, monitoring tools, and infrastructure management in large enterprise or ISP environments.
- Experience with network monitoring and observability tools such as SolarWinds, Nagios, Zabbix, PRTG, or similar platforms.
- Knowledge of core networking technologies including BGP, MPLS, VXLAN, EVPN, and SD-WAN.
- Familiarity with data center operations, including servers, storage, virtualization, and network infrastructure.
- Experience managing cloud-based infrastructure in environments such as AWS, Azure, or Google Cloud.
- Understanding of incident monitoring, alert management, and escalation processes within a 24x7 NOC environment.
- Exposure to ISP / telecom network operations and service delivery environments.

Preferred Qualifications

- Bachelors degree in computer science, Information Technology, or Engineering.
- Certifications such as ITIL, CCNA/CCNP, or Data Centre certifications are an advantage.
- Experience working with cloud infrastructure, virtualization platforms, and enterprise monitoring tools.

📌 Noc Manager (Karnataka)
🏢 Zybisys Consulting Services
📍 Karnataka