Position: Senior Enterprise Solutions Manager - Brand & Engagement

Location: Delhi & Mumbai

Working Days: Monday to Friday

Experience Required: 4-7 years

About the Role

This is not a traditional Customer Success or Account Management role.

As the Senior Enterprise Solutions Manager, you'll own everything that happens after an enterprise customer signs with our client. Your mission is to transform signed contracts into fully operational, measurable, and scalable campaigns.

You'll combine solution design, implementation, analytics, operations, and stakeholder management to ensure enterprise customers launch successfully and continue expanding their engagement with our client.

This role is ideal for someone who enjoys solving complex business problems, working across multiple teams, building scalable processes, and taking ownership in a fast-paced startup setting.

Key Responsibilities

Enterprise Campaign Deployment

- Own the complete implementation journey from contract signing to successful campaign launch.

- Configure enterprise customers within our client's platform.

- Design customized campaign solutions based on client objectives.

- Build proof-of-concepts, demo environments, and sandbox setups for enterprise clients.

Solution Design

- Translate business requirements into scalable technical and operational solutions.

- Create innovative workarounds when standard product capabilities don't meet customer needs.

- Ensure smooth deployment across different enterprise use cases.

Customer Success & Account Growth

- Ensure enterprise accounts remain active, healthy, and continuously expanding.

- Identify risks proactively using campaign data and customer insights.

- Drive customer adoption and long-term engagement.

Analytics & Reporting

- Build and maintain customer-facing dashboards.

- Analyze campaign performance, purchase intent, and customer engagement metrics.

- Generate actionable insights for both internal teams and enterprise customers.





Cross-functional Collaboration

- Coordinate closely with Product, Engineering, Operations, Legal, Procurement, and Founders.

- Drive legal documentation, procurement approvals, compliance requirements, and operational readiness.

- Ensure timely go-live for enterprise campaigns.

Product Improvement

- Capture recurring customer feedback and implementation challenges.

- Work with the Product team to improve workflows, automation, and deployment capabilities.

- Help build scalable systems that reduce implementation time for future customers.

What We're Looking For

Experience

- 4–7 years of experience in:

- Solutions Engineering

- Enterprise Implementation

- Customer Onboarding

- Technical Account Management

- Enterprise Customer Success

- Experience in B2B SaaS, Martech, AdTech, or Enterprise Technology companies.

Technical Skills

- Strong understanding of SQL.

- Experience with BI tools such as Metabase, Tableau, Looker, Power BI, or similar.

- Ability to build dashboards and derive business insights from raw data.

Business Skills

- Strong problem-solving and solutioning mindset.

- Experience managing enterprise stakeholders across marketing, procurement, legal, and operations.

- Excellent verbal and written communication skills.

- Comfortable working in ambiguity and taking complete ownership.

Preferred Experience

- Exposure to FMCG, CPG, Brand Marketing, or Advertising Agencies.

- Familiarity with APIs, integrations, Python, JavaScript, or AI/LLM tools.

- Experience working in high-growth startups or founder-led organizations.

What Success Looks Like

Within your first year, you'll:

- Successfully launch enterprise customers from contract to live campaigns.

- Reduce implementation timelines through repeatable processes.

- Improve customer adoption and retention.

- Build scalable deployment playbooks.

- Influence product development through implementation insights.

- Lay the foundation for a growing Enterprise Solutions function.

📌 Senior Enterprise Solutions Manager - Brand & Engagement (Delhi)
🏢 PinnacleU
📍 Delhi