Our Collection Coordinator plays a key role in ensuring timely collections and maintaining a healthy customer relationship experience. In a energetic and fast-paced environment, this role involves coordinating with customers through calls, emails, chats, and field visits to ensure outstanding payments are resolved efficiently.
What will you be doing?
- Connect with customers regarding pending payments and overdue accounts
- Follow up regularly through calls, emails, chats, and field visits to ensure timely collections
- Visit customer locations for payment collection and issue resolution, whenever required
- Understand customer concerns related to payments and provide appropriate resolutions or support
- Maintain accurate records of customer interactions, payment commitments, field visit updates, and follow-ups
- Coordinate with internal teams to resolve billing or payment-related discrepancies
- Ensure adherence to collection processes, company policies, and compliance standards
- Deliver a positive customer experience while achieving collection targets and KPIs
- Maintain up-to-date knowledge of company policies, payment plans, and ongoing customer support initiatives