- Location: Goregaon, Mumbai – Pan India Travel
- Working Hours: 9 Hours
- Work Location: Goregaon (E), Mumbai

- Company Overview:
- Crystal Logistics is India's trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics solutions across the country. With over 60 years of industry excellence, we specialize in cold storage, reefer transportation, portable cold storage containers, and end-to-end supply chain solutions. We foster a cooperative, performance-driven, and growth-oriented work culture where employees are empowered to learn, innovate, and build rewarding careers.

- Position Overview:
- We are looking for a proactive and customer-focused Sales Coordinator (Telecaller / Tele-Sales) to support our sales team by generating business opportunities, handling customer inquiries, and coordinating with internal teams for seamless service delivery.
- The ideal candidate should possess excellent communication skills, a persuasive approach, and a customer-centric mindset. Success in this role will be measured by lead generation, customer satisfaction, CRM accuracy, and contribution to achieving the company's sales targets.

- Key Responsibilities:
- Make outbound calls to prospective and existing customers to promote Crystal Logistics' cold chain and logistics services.
- Generate, qualify, and nurture sales leads for the field sales and business development team.
- Handle inbound customer inquiries and provide accurate information regarding company services and pricing.
- Follow up with potential customers to maximize conversion opportunities.
- Process customer orders and coordinate with the operations team for smooth execution.
- Maintain accurate customer records, call logs, and sales activities in the CRM system.




- Build long-term customer relationships through timely communication and regular follow-ups.
- Coordinate with Sales, Operations, and Customer Support teams to ensure excellent customer experience.
- Prepare daily and weekly reports on calls, leads, customer feedback, and sales activities.
- Support the sales team in achieving monthly business targets and revenue goals.

- Required Qualifications:
- Graduate in any discipline (Bachelor's Degree preferred).
- Certification in Sales, Customer Service, or CRM tools will be an added advantage.

- Experience Requirements:
- 1–3 years of experience in Telecalling, Tele-Sales, Inside Sales, Customer Support, or Sales Coordination.
- Experience in Cold Chain, Logistics, Freight Forwarding, Transportation, Warehousing, or any B2B service industry will be preferred.
- Freshers with excellent communication skills and a strong sales aptitude may also be considered.

- Skills & Competencies:
- Technical Skills:
- Knowledge of CRM software (Zoho CRM, Salesforce, or similar platforms)
- Proficiency in MS Excel, MS Office, and email communication
- Basic understanding of logistics and supply chain operations
- Ability to manage customer databases and sales reports
- Soft Skills:
- Excellent verbal and written communication skills
- Strong persuasion and negotiation abilities
- Customer relationship management
- Active listening and problem-solving skills
- Time management and multitasking
- Target-oriented and self-motivated
- Team collaboration and coordination

- Salary & Benefits:
- Salary Range: ₹2.40 LPA – ₹3.60 LPA (Based on experience and interview performance)
- Benefits::
- Performance-based incentives
- Career growth opportunities
- Professional learning and development
- Supportive and collaborative work environment
- Paid Leave and Statutory Benefits as per company policy

📌 Sales Coordinator (India)
🏢 Crystal Cold Chain Solution
📍 India