Department: Front Office
Designation : Front Office Supervisor
Reports To: Manager
Location: Royal Group of Hotels, Chennai
Employment Type: Full-time

Job Summary

The role involves handling guest check-ins and check-outs, reservations, inquiries, and ensuring a pleasant and seamless guest experience throughout their stay.

Key Roles & ResponsibilitiesGuest Services

- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide accurate information about hotel facilities, services, and local attractions
- Maintain a high level of customer satisfaction and service standards
- Manage room reservations, cancellations, and modifications
- Ensure correct room allocation as per reservations and guest preferences
- Coordinate with housekeeping to ensure room readiness
- Handle cash, credit card transactions, billing, and folio settlements accurate
- Maintain guest records and update information in the property management system (PMS)
- Prepare daily reports, occupancy reports, and shift summaries




- Ensure compliance with hotel policies, procedures, and security standards

Skills & Competencies

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Basic computer knowledge
- Problem-solving and multitasking abilities
- Professional appearance and positive attitude

Qualifications & Experience

- 12th Pass
- English / Tamil

Benefits

Accommodation provided

Food provided

Employer contact : +91-XXXXXXXXXX {Saikrishna}

Job Types: Full time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Royapettah, Chennai, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

- Willingness to stay in employer provided 2 sharing accommodation and work?

Experience:

- Hotel front desk: 1 year (Preferred)

Language:

- English (Required)
- Tamil (Required)

Work Location: In person

📌 Front Office Supervisor (India)
🏢 Royal Group Of Hotels
📍 India