Operations Associate will be responsible for managing end-to-end insurance back-office and data processing operations for P&C; insurance. The role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships. The ideal candidate should have hands-on experience in insurance operations within a BPO/KPO environment, strong leadership skills, and a deep understanding of insurance workflows.
Key Responsibilities:
- -
Operational Excellence:
- Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.
- Accurately process insurance data in client systems while meeting quality and TAT requirements.
- Follow defined SOPs, SLAs, and client-specific insurance guidelines.
- Validate and update policyholder information and insurance documents..
- -
Quality and Productivity:
- Meet assigned productivity,
accuracy, and turnaround time targets.
- Adhere to quality standards and participate in internal quality audits.
- Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.
- -
Compliance and Documentation:
- Ensure compliance with company policies, data privacy standards, and client requirements.
- Maintain confidentiality of client and policyholder information.
- Keep accurate records related to work completed, productivity, and effort tracking.
- -
Team Collaboration
- Actively participate in team huddles, training sessions, and knowledge-sharing activities.
- Follow attendance, break schedules, and shift adherence guidelines.
- Support team goals by being adaptable during high-volume periods..