Company Description

ITARIUM Technologies India Pvt. Ltd., a GTT Data Company, specializes in digitization, providing technology platforms and services for diverse business solutions. The company offers a variety of services, including enterprise solutions, AI platforms, cloud consulting, IoT remote monitoring, and IT strategy, leveraging state-of-the-art web technology, mobile platforms, and micro-service architecture to ensure data security, scalability, and user-friendly interfaces. As a trusted partner for BMC and Salesforce, ITARIUM provides a wide range of professional services across IT Service Management, CRM, and application development. The company emphasizes ITIL-based managed services for automation, proactive operations management, 24/7 support, and innovation enhancement.

- Digital Workplace & DWP Catalog (DWP-C)

Design, configure, and customize DWP service catalog items, workflows, and UI forms.

Create multi-step approvals, conditional logic, and custom notifications.

Integrate DWP with ITSM, Innovation Studio, and external systems for unified service experience.

Work on DWP-C (Catalog) for custom workflow automation and advanced user experience design.

2.Smart IT Customization

Enhance Smart IT interfaces through custom fields, overlays, and contextual views.

Integrate Smart IT with Helix GPT, enabling AI-driven agent assistance and predictive recommendations.

Optimize incident and change management workflows to align with business SLAs.

3.CMDB & ITSM

Implement, configure, and maintain the Configuration Management Database (CMDB) ensuring alignment with ITIL standards.

Customize and extend ITSM modules (Incident, Problem, Change, SRM).

Develop auto-assignment rules, categorizations, and integrations that enhance service delivery.

4. Integrations & Helix GPT

Build, test,



and maintain REST/SOAP API-based integrations with third-party systems.

Work with Helix GPT to design AI-powered workflows, including natural language-based incident creation, knowledge search, and contextual automation.

Develop prompt-driven workflows using Helix GPT connectors and Innovation Studio sub-processes.

5. Multitenancy Support

Design and configure multi-tenant solutions for global clients.

Implement data isolation, tenant-aware workflows, and access control mechanisms.

Manage cross-tenant deployments, ensuring compliance and scalability.

6. Troubleshooting & Support

Analyze workflow failures, process errors, and integration issues.

Review logs, diagnose platform-level errors, and coordinate with BMC SaaS operations when needed.

Provide post-deployment validation and performance tuning.

Required Skills & Qualifications

Technical Expertise: Solid knowledge of Helix SDK, Java, REST API development, JSON, and SQL.

Proven experience designing complex process workflows and integration architectures

Hands-on in Helix GPT configuration and AI workflow design. Functional Skills:

Expertise in CMDB, ITSM, and DWP catalog administration.

Familiarity with Smart IT customization, multitenant architecture, and Helix Platform deployment.

Solid understanding of ITIL v3/v4 processes.

Soft Skills:

Strong analytical, troubleshooting, and documentation capabilities.

Ability to work collaboratively in cross-functional global teams.

Preferred Qualifications

BMC Certifications in:

Helix Innovation Studio / SDK Development

Helix ITSM / DWP-C

Helix GPT Foundations

Exposure to CI/CD pipelines for Helix applications.

Familiarity with Helix Platform containerization (OCP/Kubernetes).

Job Type: Full-time

Pay: ₹50,000.00 - ₹100,000.00 per month

Work Location: Hybrid remote in Shivajinagar, Pune, Maharashtra

📌 BMC - DWP SE / SSE (Shivajinagar)
🏢 ITARIUM Technologies India
📍 Shivajinagar