Job Description: Academic Tele-Counsellor

Role Overview: To drive enrollments by proactively reaching out to students and parents, understanding their educational needs, and guiding them through the admission process for our academic programs.

Core Responsibilities

- Active Calling: Manage a high volume of inbound and outbound calls to prospective students and their parents.
- Lead Conversion: Convert inquiries into confirmed admissions by pitching course perks, USPs, and career outcomes.
- Lead Management: Maintain a clean CRM database; categorize leads (Hot/Warm/Cold) and ensure timely follow-ups.
- Consultative Selling: Analyze student profiles and recommend the most suitable courses; address parental concerns regarding fees and ROI.
- Pipeline Tracking:



Guide candidates through the entire funnel—from the first touchpoint to documentation and fee payment.
- Target Achievement: Meet or exceed daily talk-time requirements and monthly enrollment targets.

Requirements

- Multilingual Fluency: Must be able to communicate fluently and professionally in Bengali, Assamese, Hindi, and English to effectively counsel a diverse range of families.
- Experience: 1–3 years in EdTech, admissions, or high-value tele-sales.
- Tech Skills: Familiarity with CRM software and basic MS Office (Excel).

Job Type: Full-time

Pay: ₹6,000.00 - ₹15,000.00 per month

Benefits:

- Paid time off

Work Location: In person

📌 Tele counsellor (India)
🏢 THELS ACADEMY
📍 India