Bengaluru, KarnatakaHyderabad, Telangana
Job Summary
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the team’s performance.

Skill Requirements
Monitoring: AppDynamics, Splunk, Big Panda, Grafana (added)
Schedulers: Autosys (advanced), Control‑M (optional)
OS: Good Unix/Linux skills; shell scripting a plus
Databases: Oracle, MSSQL, MongoDB - Ability to write queries in anyone of the DB
Cloud / DevOps (Good to Have): AWS basics, CI/CD, Docker, Kubernetes
Languages: Basic understanding of Java/.NET logs; scripting (Python/Shell) helpful
Other Requirements

Advanced Troubleshooting & RCA

Handle escalations from L1 and resolve complex application issues.
Perform detailed Root Cause Analysis (RCA) and drive permanent fixes.
Work closely with Development, DevOps, Infrastructure, and Release teams.





Batch Management & Monitoring Optimization

Review and optimize Autosys batch jobs, including failure pattern analysis.
Configure/tune alerts and thresholds in AppDynamics, Splunk, Big Panda, Grafana, Kibana.
Conduct log analysis, query analysis, and application health checks.

Incident, Problem & Change Management

Take ownership of P1/P2 high‑severity incidents.
Engage in Problem Management to eliminate repeat incidents.
Validate and implement releases, patches, configuration changes.

Setting & Application Support

Support DEV / SIT / UAT / PROD environments.
Deploy patches, troubleshoot integration/API issues, and validate releases.
Perform post‑deployment checks and environment stability reviews.

Collaboration & Process Improvement

Work with cross‑functional teams (Development, QA, SMEs).
Create and maintain SOPs, knowledge articles, and troubleshooting guides.
Mentor L1 analysts and drive process optimization/automation.
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📌 Support Lead (India)
🏢 HCLTech
📍 India