Job Title: Call Centre Executive

Department: Operations / Customer Support

Experience: 0- 2 Years

Qualification: Graduate / Undergraduate in any discipline.

Employment Type: Full-time

Job Location: Dadar Office situated just beside Parel Railway Station (Central Line) for easy commute .

Job Summary:

The Call Centre Executive is responsible for handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

· Handle inbound and outbound calls professionally.

· Respond to customer queries and provide accurate information about services.

· Register customer requests and complaints in the system.

· Maintain proper documentation of customer interactions.

· Follow call scripts and quality standards.

· Escalate complex issues to the Team Leader or concerned department.

· Maintain call handling time and productivity targets.

· Ensure a positive customer experience during interactions.

Skills & Competencies

· Excellent verbal communication skills

· Good listening and problem-solving ability





· Basic computer knowledge

· Customer service orientation

Perks & Benefits

· Rotational Shift Opportunity Exposure to different shift timings with proper scheduling and planning. Ensuring worklife balance and adequate rest.

· No Late Sitting Culture Defined working hours with no unnecessary extensions.

· Reliable Full-time Employment Secure role with structured processes and growth opportunities.

· On-the-job Training & Skill Development Continuous learning to enhance communication and customer handling skills.

· Friendly & Supportive Work Environment Collaborative team culture with guidance from Team Leaders.

· Exposure to Customer Interaction & Operations Processes Solid foundation for long-term career in Customer Support / Operations.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Call Centre Executive - Malayalam (Mumbai)
🏢 Zenplus
📍 Mumbai