Job Information

Date Opened

07/30/2026

Job Type

Full time

Industry

IT Services

Work Experience

5+ years

City

udaipur

State/Province

Rajasthan

Country

India

Zip/Postal Code

313003

Job Description

Job Summary

We are seeking an experienced and results-driven Manager – Insurance Operations to lead and oversee US Insurance Back Office operations within a BPO workplace. The ideal candidate will be responsible for managing daily operations, driving process excellence, ensuring SLA compliance, improving customer satisfaction, and leading high-performing teams while maintaining quality, productivity, and regulatory standards. Experience in US Insurance Back Office processes is mandatory.

Requirements

Key Responsibilities

- Manage end-to-end US Insurance Back Office operations across Life, Health, Property & Casualty (P&C;), or Claims processes.

- Lead, mentor, and develop Team Leaders and Operations Associates to achieve business objectives.

- Analyze operational data and implement process improvements to enhance efficiency and reduce costs.





- Collaborate with clients and internal stakeholders to resolve operational issues and improve service delivery.

- Conduct regular performance reviews, coaching sessions, and talent development initiatives.

- Ensure compliance with US insurance regulations, company policies, and client-specific guidelines.

- Manage workforce planning, capacity utilization, and resource allocation.

- Handle escalations and ensure timely resolution of customer and client concerns.

- Support transitions, process migrations, and implementation of new business.

- Drive operational excellence through KPI monitoring, quality management, and continuous process improvement.

Experience

- 5–7 years of experience in US Insurance Back Office Operations within a BPO/KPO environment.

- Minimum 3–5 years of experience managing teams in an operations leadership role.

- Experience handling US insurance processes is mandatory.

- Experience in Life, Health, Property & Casualty (P&C;), Policy Administration, Underwriting Support, or Claims Processing is preferred.

📌 Manager – Insurance Operations (India)
🏢 Virtual Binz
📍 India