Job Title: Customer Success Executive
Location: Bangalore
Industry: Fintech / SaaS
Employment Type: Full-Time, Permanent
Working Days: Monday to Saturday
Language- English, Hindi and other regional language mandatory.
About Us-
DIGITAP.AI is an Enterprise SaaS company providing AI/ML-powered onboarding, alternate data, risk management, and compliance solutions for digital-first businesses. Our products help organizations automate customer onboarding, improve decision-making, reduce fraud, and streamline verification processes while maintaining regulatory compliance.
Role Overview-
We are looking for a Customer Success Executive to support clients in their day-to-day use of Digitap products. The role involves handling client queries, assisting with onboarding activities, investigating reported issues, and coordinating with internal teams to ensure timely resolution and a seamless client experience.
Key Responsibilities:
- Act as the primary point of contact for client queries and issues.
- Investigate reported concerns and perform initial troubleshooting.
- Coordinate with internal teams to ensure timely resolution of client issues.
- Support onboarding and implementation activities as required.
- Guide clients on product usage and expected behaviour.
- Maintain accurate records of client communications and issue updates.
- Ensure timely responses and follow-ups on client requests and concerns.
Required Skills & Qualifications:
- Bachelor's degree in any discipline.
- 0–2 years of experience in customer success, product support, technical support, operations, or similar client-facing roles.
- Basic understanding of REST APIs and JSON structures.
- Familiarity with API testing tools such as Postman will be an advantage.
- Proficiency in spoken and written English and Hindi is mandatory.
- Solid analytical thinking, problem-solving ability, and ownership mindset.
- Ability to manage multiple priorities and work collaboratively across teams.