Roles and Responsibilities:

* Serve as the first point of contact for Partners across the territory who have customer’s inquiries, requests or issues relating to KL products or services; as needed, responsible for engaging the appropriate individuals or teams to provide guidance/resolution.

* Quickly respond to partners calls, web cases, emails and chats – deliver a high level of service and provide prompt resolution to ensure customer satisfaction

* Support ongoing customer retention activities, including researching what may be the root cause of a customer issue or problem

* Assist with queries and end-to-end resolution relating to (but not limited to) product licensing, activation, upgrades, renewals and customer portals; liaise with other KL business units as needed Manage customer inquiries and troubleshoot customer issues using appropriate reference materials and internal knowledge documents

* Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty





* Facilitate a positive and productive team environment

* Leverage collaboration as a tool to solve business and customer problems

* Required Skills:

* 6+ years of customer service experience

* Certifications required: Microsoft Server & Workstation VSICM, VMware vSphere CompTIA Security + equivalent

* Experience in or strong interest in the Software and Technology industry preferred

* Experience in customer relationship management tools such as Salesforce.com is preferred

* Ability to quickly respond, efficiently manage time and shift from one task to another while managing daily priorities

* Excellent business communication skills (spoken and written)

* Advanced problem solving/troubleshooting skills

* Ability to explain complex ideas in straightforward terms

* Proficiency in Microsoft Office Suite Specific language capabilities: fluency in English and French is require

Pay: Up to ₹500,000.00 per year

Work Location: In person

📌 Application Support Engineer (India)
🏢 ComUnus Technologies
📍 India