- Provides technical installation support to field technicians.
- Resolves customer application questions or problems regarding system configurations/setup, product functionality and/or bugs enhancements through both onsite and offsite support.
- Communicates project status, deliverables, priorities and contingencies.
- Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly.
- Troubleshoots, diagnoses and applies logical solutions to installation problems.
Minimum Qualifications
- Graduate degree, preferably engineering, business or communications / HSc. from any stream.
- Tech savvy (must be able to operate computers and laptops with ease).
- Can adapt to a rapid-paced environment – nimble and ability to manage and prioritize workflow.
📌 Support Engineer (Mulund West)
🏢 Softcon
📍 Mulund West
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