Job Description – Admin Executive (Leads Management, Transport Operations & Maintenance)

Position: Executive – Leads Management, Transport Operations & Maintenance

Department: Operations

Reporting To: Director – Operations / Management

Role Summary

The Executive – Leads Management, Transport Operations & Maintenance shall be responsible for ensuring efficient lead management across all digital channels while supervising the day-to-day functioning of transport and maintenance operations. The role requires strong coordination, process orientation, analytical ability, and timely decision-making to ensure seamless operations and an excellent parent experience.

Key Responsibilities

A. Leads Management & Digital Performance

* Own and manage the complete lead management lifecycle across all digital platforms, including Meta, Google, YouTube, website enquiries, and other lead-generation channels.

* Ensure all enquiries are captured, assigned, tracked, and closed within defined timelines.

* Monitor daily lead quality, response time, conversion ratios, and ageing of pending enquiries.

* Coordinate with the Admissions and Counselling team to ensure timely follow-up and optimum conversion.

* Track the performance of all digital marketing campaigns and prepare daily, weekly, and monthly performance reports.

* Monitor SEO performance, keyword rankings, Google Business Profile insights, website traffic trends, and overall digital visibility.

* Coordinate with external digital marketing agencies to ensure timely execution of campaigns and achievement of agreed KPIs.

* Identify gaps in the enquiry-to-admission funnel and recommend corrective actions to improve conversion.

B. Transport Operations





* Supervise the day-to-day transport operations to ensure safe, timely, and efficient movement of children.

* Review transport schedules, route efficiency, vehicle utilization, attendance, and punctuality.

* Monitor GPS tracking, departure and arrival timings, and route adherence.

* Coordinate with transport vendors, drivers, attendants, and school staff for smooth operations.

* Review transport complaints and ensure timely resolution.

* Verify transport-related bills, vendor documentation, and operational records before forwarding them for approval.

* Ensure all statutory documents, permits, insurance, and vehicle compliance records remain updated.

C. Maintenance Operations

* Supervise the overall maintenance function of the campus, including civil, electrical, plumbing, housekeeping coordination, HVAC, CCTV, networking, and other infrastructure.

* Monitor preventive and corrective maintenance schedules.

* Coordinate with vendors and contractors for repairs, annual maintenance contracts, and new projects.

* Review quotations, verify work completion, and recommend approvals for maintenance-related expenses.

* Ensure campus infrastructure remains safe, functional, and aesthetically maintained.

* Monitor maintenance complaints and ensure timely closure through the helpdesk system.

Reporting & Documentation

* Submit daily operational reports covering leads,



transport, and maintenance.

* Maintain dashboards, MIS reports, and operational trackers.

* Escalate critical operational issues immediately to the reporting manager.

* Ensure complete documentation and process compliance across all assigned functions.

Key Performance Indicators (KPIs)

* Lead response time and follow-up compliance.

* Lead-to-visit and visit-to-admission conversion ratios.

* Digital campaign performance and SEO improvement.

* Parent satisfaction regarding transport services.

* Transport punctuality and operational efficiency.

* Maintenance complaint closure time.

* Preventive maintenance compliance.

* Vendor management and cost optimization.

* Accuracy and timeliness of operational reporting.

Key Competencies

* Strong analytical and organizational skills.

* Excellent coordination and follow-up abilities.

* Proficiency in Google Sheets, Excel, and MIS reporting.

* Ability to manage multiple operational functions simultaneously.

* Robust communication and vendor management skills.

* High ownership, accountability, and attention to detail.

* Ability to work independently while maintaining cross-functional coordination.

Pay: ₹22,000.00 - ₹26,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Ability to commute/relocate:

- Kakori, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- How many years of Administration do you have?

Experience:

- Education administration: 8 years (Preferred)
- Office: 5 years (Preferred)

Location:

- Kakori, Uttar Pradesh (Preferred)

Work Location: In person

📌 Admin Executive (Lucknow) (India)
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