Job Description – Customer Support / Relationship Executive (Inbound & Outbound) | BFSI

Process: Mutual Fund / General Insurance (Nippon, SBI, UTI )

Job Title: Customer Support / Relationship Executive (Inbound & Outbound)

Location: Ghansoli, Navi Mumbai

Work Mode: Work From Office (WFO)

Salary: ₹22,000 – ₹30,000 CTC (Based on Process & Experience)

Shift Timing: 8:00 AM – 8:00 PM (Rotational Shifts)

Working Days: 6 Days Working (1 Rotational Week Off)

About the Role

We are hiring Customer Support & Relationship Executives for leading Mutual Fund and General Insurance processes. The role involves handling inbound and outbound customer interactions, resolving queries, explaining financial products, generating customer interest, and ensuring a high-quality customer experience while maintaining compliance standards.

Key Responsibilities

- Handle inbound and outbound customer calls.
- Explain Mutual Fund and General Insurance products professionally.
- Understand customer requirements and recommend suitable solutions.
- Resolve customer queries and concerns within defined service levels.
- Maintain accurate records of customer interactions, leads, and follow-ups.
- Ensure compliance with process guidelines and quality standards.




- Achieve productivity, quality, customer satisfaction, and sales targets.
- Deliver an excellent customer experience through effective communication.

Eligibility

Education

- Graduates

Experience

- Minimum 6 months of experience in:
- Customer Support
- Outbound sales
- Mutual Fund
- Loan Sales

Communication

- Good to Excellent English communication skills.

Required Skills

- Excellent verbal communication
- Customer handling & objection management
- Sales & persuasion skills
- Interpersonal skills
- Problem-solving ability
- Basic computer knowledge
- CRM & call logging knowledge
- Ability to work in rotational shifts
- Target-oriented approach

Selection Process

- HR Round
- Operations Round
- Client Round (Process Applicable)
- Versant Assessment (Score requirement varies by process)

Compensation & Advantages

- Salary: ₹22,000 – ₹30,000
- Rotational shifts
- One weekly off

Interested candidates can share their resume by:
Email - [email protected]
WhatsApp - +91-XXXXXXXXXX

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Outbound Call Agent (India)
🏢 Startek
📍 India