About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
- Handling customer queries and managing customer coordination
- Approach all queries with customer centric attitude
- Manage data and MIS reports
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Qualifications
1. Freshers to 1 years’ experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi tasks.
Job Types: Full time, Fresher, Permanent
Work Location: In person
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 CSE (Customer Service Executive) (India)
🏢 gowelnext solutions private
📍 India
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