Job Summary:
Design'N'Buy is looking for a proactive Customer Success Manager to build solid customer relationships, drive customer retention, and maximise account growth. The ideal candidate should have experience in upselling, cross-selling, churn management, customer relationship management, and handling critical customer escalations.
Key Responsibilities:
Manage and nurture customer relationships to ensure long-term success.
Drive upselling and cross-selling opportunities to increase account value.
Monitor customer health and implement churn prevention strategies.
Handle high-priority customer escalations and ensure timely resolution.
Conduct regular customer reviews and identify growth opportunities.
Collaborate with Sales, Product,
and Support teams to enhance customer experience.
Requirements:
3-5 yrs Experience in Customer Success, Account Management, or a similar role.
Proven experience in upselling, cross-selling, churn management, and customer escalation handling.
Excellent communication, relationship management, and problem-solving skills.
Experience with CRM tools is preferred.
Experience in working with International Clients.