Experience - 1 to 3 Years

Key Responsibilities:

- Provide empathetic and professional support to players, especially those who may be experiencing gambling-related harm.
- Communicate company policies, responsible gambling tools, and available support options clearly and effectively.
- Educate players on responsible gambling practices, including deposit limits, time limits, cooling-off periods, and self-exclusion options.
- Identify warning signs of problem gambling and assess player well-being while maintaining privacy and confidentiality.
- Handle customer complaints, escalations, and sensitive conversations in a calm, non-judgmental manner.
- Refer players to appropriate responsible gambling resources, counselling services, and support organizations when required.
- Ensure compliance with responsible gaming regulations and player protection requirements (e.g., AGCO, iGaming Ontario, AiGC, AGLC).
- Accurately document customer interactions, responsible gambling interventions, and case details in CRM and support systems.
- Utilize CRM platforms, live chat tools, and online gambling account management systems to deliver efficient customer support.




- Collaborate with internal teams to promote responsible gambling initiatives and ensure regulatory compliance.

Job Requirements:

- Fluency in English and French OR English and Spanish (Mandatory).
- Excellent customer service, communication, and active listening skills.
- Strong understanding of responsible gambling principles and harm prevention practices.
- Knowledge of responsible gambling tools, self-exclusion programs, and player support resources.
- Familiarity with responsible gaming regulations such as AGCO, iGaming Ontario, AiGC, and AGLC.
- Ability to identify signs of gambling-related harm and respond with empathy and professionalism.
- Experience handling customer complaints, escalations, and emotionally sensitive situations.
- Proficiency in using CRM systems, live chat platforms, and customer support tools.
- Strong documentation skills with excellent attention to detail.
- High level of integrity, confidentiality, cultural sensitivity, emotional resilience, and patience.
- Ability to work effectively in a rapid-paced, customer-focused environment.

Educational Qualification: Graduate in any discipline (Bachelor's degree preferred).

📌 Customer Service Representative (Fluency in English & French OR English & Spanish) (India)
🏢 Evon Technologies
📍 India