The Customer Relationship Executive (CRE) is responsible for handling customer interactions, maintaining strong customer relationships, coordinating with sales and service teams, and ensuring high customer satisfaction in the automobile dealership/service center.
Key Responsibilities
- Attend customer inquiries through phone calls, emails, and walk-ins.
- Maintain and update customer databases and records.
- Coordinate with sales and service departments for customer appointments and follow-ups.
- Handle customer complaints and provide timely resolutions.
- Conduct feedback calls after vehicle delivery/service.
- Ensure customer satisfaction and improve customer retention.
- Explain vehicle features, service schedules, and offers to customers.
- Prepare daily, weekly, and monthly customer reports.
- Support customer engagement activities and promotional campaigns.
- Maintain skilled communication with customers at all times.
Required Skills
- Good communication and interpersonal skills.
- Customer handling and problem-solving ability.
- Basic computer knowledge (MS Excel, MS Word, Email).
- Ability to work in a team environment.
- Good coordination and follow-up skills.
Qualification
- Any Graduate / Diploma.
- Experience in automobile dealership or customer service preferred.
- Freshers can also apply
Experience
- 0–1 years in customer service or automobile industry.
Preferred Candidate Profile
- Positive attitude and customer-focused approach.
- Presentable and professional behavior.