Job Description

ROLE AND RESPONSIBILITIES:

• Handle day-to-day MACD (Moves, Adds, Changes, Deletions).
• Troubleshoot basic user-level telephony and connectivity issues.
• Monitor voice infrastructure health and generate reports.
• Maintain inventory of IP phones and licenses.
• Assist senior engineers in system patching and maintenance.
• Design and implement complex dial plans and call routing matrixes.
• Lead troubleshooting efforts for high-priority voice outages.
• Manage firmware upgrades, system patches, and backup schedules.
• Mentor junior engineers and document standard operating procedures.
• Interface with telecom carriers to resolve SIP trunk issues.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s degree.
• CCNP Collaboration (Cisco Certified Network Professional) required.
• ITIL v4 Foundation Certified
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply

PREFERRED SKILLS:

• Knowledge of analog voice ports (FXS/FXO) and T1/E1 PRI circuits.

BEHAVIORAL ATTRIBUTES:

• Problem Solver: Demonstrates strong analytical skills during complex system outages.
• Ownership: Takes full accountability for assigned infrastructure projects.
• Adaptability: Thrives in rapid-paced environments with shifting priorities.

Required Technical/ Functional Competencies

PRIMARY SKILLS
• Cisco Unified Communications Manager (CUCM) administration.
• Cisco Unity Connection (CUC) voicemail configuration.
• IP phone registration and troubleshooting.
• Basic understanding of SIP and H.323 protocols.




• Knowledge of LAN/WAN networking basics.
• Advanced deployment of CUCM, CUC, and IM&P.;
• Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.
• Deep knowledge of SIP trunking, dial plans, and call routing.
• Troubleshooting via RTMT, Wireshark, and Cisco DNA Center.
• Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.
• Fluent in English, in both oral and written communication
• Willingness to do 24x7 Rotational Shift, ability to working from office is preferred, location will be city with Yash Office.

DESIRABLE SKILLS:

• Cisco Unified IM and Presence (IM&P;).
• Experience with Cisco Webex App integration.
• Basic knowledge of voice gateways (ISR).
• Cisco Unified Contact Center Express (UCCX) scripting.
• Automation using Python or Cisco AXL APIs.
• Experience with Microsoft Teams Direct Routing integration.

Required Behavioral Competencies

Accountability:

- Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

- Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:





- Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

- Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

- Effectively communicates in written and oral form, well-organized thoughts to others.

Speaks openly and honestly with all employees.

Drives Results:

- Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications

Mandatory: CA, AZ104, MCSA, Business Intelligence Development Certification, Microsoft Certified Azure AI, Azure Data & Azure Administrator; Desirable: OCP, CCP/Yash defined course, Administration level Certification of any Storage Tool/Backup ToolMandatory: ITIL V4 FoundationNCA - Nutanix Certified Associate At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.

We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture

Required Skill Profession

Computer Occupations

📌 Consultant Cisco VoIP Job (Pune)
🏢 Yash Technologies
📍 Pune