Job Title: Process Executive / Senior Process Executive / Process Lead
Location: Mysuru
Shift: Night / Day Shift
Job Type: Full-Time
Reports To: Team Lead / Manager
Job Description
We are seeking a agile and dependable Process Executive, Senior Process Executive & Process Lead to be part of our US voice process team. In this role, you will oversee live operations, manage customer interactions, and coordinate with service partners across the United States. The ideal candidate will be an effective communicator, comfortable handling multiple tasks at once, and able to remain composed in fast-paced situations.
Responsibilities
- Answer and make calls to assist customers with their service requests.
- Confirm and record accurate details such as service type, customer location, and contact information.
- Allocate tasks to service providers based on availability and capability.
- Monitor ongoing jobs to ensure timely completion and a positive customer experience.
- Communicate updates, timelines, and resolutions clearly to customers and partners.
- Update internal systems with accurate, real-time notes and job status.
- Escalate delays, issues, or cancellations to supervisors as needed.
Qualifications & Skills
- 1–2 years of experience in a voice-based process, customer service, or operations role (preferred).
- Excellent spoken English with a clear, neutral or US-accented tone.
- Strong organizational skills with the ability to manage multiple priorities.
- Professional, calm, and customer-focused communication style.
- Willingness to work in night shifts and on rotational weekends(preferred).
Job Type: Full-time
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Provident Fund
Work Location: In person
📌 Process Executive / Senior Process Executive / Process Lead (Mysuru)
🏢 Yesminds Global Solutions
📍 Mysuru
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