Key Requirements

- Bachelor's Degree/Diploma in Mechanical or Automobile Engineering.
- 5–8 years of experience in automobile service operations, with leadership experience.
- Strong knowledge of workshop management, vehicle diagnostics, and after-sales service.
- Proven ability to lead service advisors, technicians, and workshop staff.
- Excellent customer relationship and complaint resolution skills.
- Experience in achieving service revenue, productivity, and customer satisfaction (CSI) targets.
- Knowledge of Dealer Management Systems (DMS) and MS Office.
- Robust communication, leadership, and problem-solving skills.

Key Responsibilities

- Manage the overall operations of the service workshop.
- Ensure timely, high-quality vehicle servicing and repairs.
- Monitor workshop efficiency, productivity, and profitability.
- Lead and develop the service team through coaching and performance management.
- Maintain high customer satisfaction and handle escalated customer concerns.
- Coordinate with the parts and sales departments for seamless operations.
- Ensure compliance with Kia standards, safety guidelines, and company policies.
- Prepare operational reports and implement process improvements.

Work Location: In person

📌 Service Manager (Ramanattukara)
🏢 DKHKIA
📍 Ramanattukara