Key Responsibilities

Guest Experience & Service

- Ensure impeccable service standards in line with luxury resort expectations
- Personally, welcome and engage with guests to ensure satisfaction
- Handle guest feedback, complaints, and special requests professionally
- Anticipate guest needs and deliver personalized service

Operations & Supervision

- Supervise and coordinate waitstaff during service
- Allocate stations and ensure smooth service flow
- Ensure proper table setup, cleanliness, and ambiance at all times
- Monitor service timing and coordination with kitchen and bar

Team Leadership

- Train, coach, and motivate service staff on SOPs and service etiquette
- Lead by example during peak service hours
- Conduct pre-shift briefings and ensure staff grooming standards

Quality & Standards

- Maintain high standards of hygiene, safety, and cleanliness
- Ensure compliance with food safety and resort policies
- Monitor presentation, portioning, and service consistency

Sales & Upselling

- Promote menu items, specials, and beverages effectively
- Drive upselling to enhance guest experience and revenue




- Have robust knowledge of menus, ingredients, and wine pairings

Administration

- Assist with inventory control and stock checks
- Support billing accuracy and POS operations
- Prepare shift reports and assist management as required

Qualifications & Experience

- Diploma or Degree in Hotel Management or Hospitality
- Minimum 3–5 years experience in luxury hotel or resort F&B; service
- Prior experience as Senior Waiter / Captain preferred

Skills & Competencies

- Excellent communication and interpersonal skills
- Strong leadership and team management abilities
- In-depth knowledge of fine dining service and etiquette
- Guest-focused mindset with attention to detail
- Ability to work flexible hours, including weekends and holidays

Grooming & Appearance

- Impeccable personal grooming and professional appearance required
- Must meet luxury brand grooming standards

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 F&B Service Captain (India)
🏢 The Serai, Coffee Day Hotels and Resorts
📍 India