Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle CPQ Cloud (Big Machines)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions that ensure the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a commitment to maintaining system reliability and performance in a dynamic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.




- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
- Drive continuous improvement initiatives to optimize support processes and system stability.

Qualified & Technical Skills:

- Must To Have Skills: Proficiency in Oracle CPQ Cloud (Big Machines).
- Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
- Experience with system monitoring tools and incident management processes.
- Ability to work collaboratively across cross-functional teams to deliver effective solutions.
- Excellent communication skills to clearly articulate technical information to diverse audiences.
- Familiarity with software lifecycle management and support best practices.

Additional Information:

- The candidate should have minimum 5 years of experience in Oracle CPQ Cloud (Big Machines).
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Gurugram)
🏢 Accenture
📍 Gurugram