Noida, Uttar Pradesh
Job Summary

Provide Level 3 technical leadership and engineering support for Hybrid Cloud infrastructure. Responsible for complex troubleshooting, architecture governance, automation strategy, platform optimization, RCA, and technology lifecycle management.

Key Responsibilities

Key Responsibilities

Manage Windows, VMware, Nutanix, AWS and Azure environments.

Perform incident, problem, change and service request management.

Execute patching, vulnerability remediation and compliance activities.

Participate in disaster recovery planning, testing and execution.

Maintain SOPs, runbooks, CMDB and operational documentation.

Coordinate with OEM vendors and cloud providers for issue resolution.

Lead RCA for major incidents and drive permanent fixes.

Design platform standards, automation frameworks and cloud governance controls.

Skill Requirements

Technical Skills

Windows Server 2016/2019/2022, Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM

VMware vSphere, ESXi, vCenter, DRS, HA, SRM

Nutanix Prism, AHV, AOS, CVM, LCM

AWS: EC2, VPC, IAM, ELB, EBS, S3, Route53, CloudWatch

Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD,



Azure Site Recovery

Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

Automation Skills

Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.

Solid scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.

Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

Other Requirements

24x7 Support Coverage

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.

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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India