Sr Customer Support Engineer L2

Location: Bhiwandi

Salary: Max 35k to 38 k CTC

Working Days: Monday to Saturday

Skills required:

1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)

2. Installing & configuring computer systems

3. Diagnose hardware & Networking faults

4. Configuring & maintaining Outlook

5. Troubleshooting & providing resolution to problems

6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

8. Knowledge of Crimping & Punching

9. Install Antivirus Server

10. Provide Remote Support

11. Maintain Antivirus Back up

12. Daily, weekly & Monthly Back up

13. Ability to handle clients professionally during all interfaces

14.



Log & keep records of Customer queries

15. Log calls with Service providers

16. Maintain Service Installation Reports

Software skills

1.Windows operating system (server/desktop)

2.mail applications

3.Firewall & router commands.

4.Antivirus setup

5. Basic Knowledge of MS office 365 and Teams setup and troubleshooting

Soft Skills Client Interaction Valuable Communication Skills Dressing Etiquettes Proper follow-ups and maintaining up to date reports

Experience: 4 to 5 years of experience

Education:

Diploma (Preferred) or any relevant degree

Work Location: In person

Pay: ₹35,000.00 - ₹38,000.00 per month

Work Location: In person

📌 Senior Customer Support Engineer (India)
🏢 BENCHMARK COMPUTER SOLUTIONS
📍 India