Experience Required: 1–3 years (freshers with valuable communication may also be considered)
Role Summary
Responsible for handling day-to-day calls and coordination with customers and vendors — including order taking, follow-ups, sales calls, and general query resolution — ensuring smooth communication between the company and external parties.
Key Responsibilities
- Customer Calls
- Attend inbound customer calls for order inquiries, complaints, and general queries
- Follow up with customers for order confirmations, payment reminders, and feedback
- Maintain a polite and professional tone in all communications
- Vendor Calls
- Call vendors to place orders, confirm delivery schedules, and follow up on pending supplies
- Coordinate with vendors for rate confirmations and documentation
- Escalate delays or discrepancies to the concerned department
- Sales Calls
- Make outbound calls to existing/prospective customers for sales follow-ups
- Share product information,
pricing, and availability as needed
- Support the sales team in lead follow-up and conversion
- Coordination & Documentation
- Maintain call logs, order records, and follow-up trackers
- Coordinate with internal departments (sales, logistics, accounts) for order fulfillment
- Update customer/vendor databases as needed
- General
- Handle email/WhatsApp communication alongside calls where required
- Support admin/sales team with other coordination tasks as assigned
Skills Required
- Good verbal communication skills (Hindi/English/Bengali as applicable)
- Basic computer knowledge (MS Excel, Word, email)
- Polite, patient, and customer-friendly attitude
- Ability to multitask and handle call volume